Policies and FAQS


Shipping: updated August 15th, 2020
ALL shipping has been severely impacted by COVID-19 and please expect delays.
We always offer free standard shipping via USPS within Hawaii and the U.S.
please allow 3 days to process the order and 5-10 days for shipping.
PLEASE NOTE: Free Shipping does have tracking, but is not insured.  If you'd like to insure your package , please choose the $8.00 FLAT RATE option - this option insures the package up to $100.
* Please contact us if you'd like to add insurance to cover the entire cost of the package.
* We cannot be responsible for lost or damaged packages. *
We are currently offering free standard shipping for Australia until September 15th, 2020.  
If the items ordered is in stock in Australia, it will be shipped via AUS Post. 
Please allow 3 days to process and 5-10 days for shipping.
If the item is ONLY in stock in Hawaii, it will be shipped via USPS.
Please allow 3 days to process and 8-10 weeks for shipping.
Returns:
We do not accept Returns, however, we do want you to be satisfied with your purchase.  Item may be exchanged for an item of equal or lesser value within 14 days of receipt.  Item must un-used, un-worn, in original condition with all original packaging.  NO EXCHANGES on custom or sale items. 
  • Please contact us at info@shop21degreesnorth.com for more information
  • Return postage is the responsibility of the purchaser

Repairs:

We guarantee all items to be free of damage when leaving the 21ºN studio.  We use high quality components and make our jewelry to last, however, nothing is indestructible.  

  • Please contact us at info@shop21degreesnorth.com for repairs
  • Return postage is the responsibility of the purchaser
  • We may not be able to repair items exactly as original
  • Please allow up to 3 weeks for repair

Materials:

  • 21ºN uses mostly 14k gold filled wires, earwires & 14k gold filled or vermeil components. 14k gold filled is an affordable alternative to pure gold and contains a minimum of 1/20th gold by weight- usually over sterling silver. It generally does not contain nickel and is considered a good alternative for people with metal sensitivity.  If cared for properly, 14k gf jewelry will last a lifetime.
  • All shells, pearls and gems are natural, not man-made.  Therefore, they may vary in size, shape and color.

Custom Orders:

We love doing custom orders and most items on this website can be customized.

  • For instance, We primarily use 14k gold filled, but you can customize an item to use sterling silver
  • We can do Kids versions of certain items like bangles or necklaces
  • We can do special requests for weddings etc
  • Items shown on the website are my designs and not for reproduction

Sizing:

  • All applicable sizing is listed in item descriptions
  • Bangle Sizing:  measure the circumference of your wrist as shown in the image
S   - 7” or 18cm
M  - 7 ½-8” or 19-20 cm 
L   - 8 ½” or 21.5 cm 
XL - 9” or 22.5 cm
Custom Sizing is also available