Policies and FAQS

Returns:
We do not accept Returns, however, we do want you to be satisfied with your purchase.  Item may be exchanged for an item of equal or lesser value within 14 days of receipt.  Item must un-used, un-worn, in original condition with all original packaging.  NO EXCHANGES on custom or sale items. 
  • Please contact us at info@shop21degreesnorth.com for more information
  • Return postage is the responsibility of the purchaser

Repairs:

We guarantee all items to be free of damage when leaving the 21ºN studio.  We use high quality components and make our jewelry to last, however, nothing is indestructible.  

  • Please contact us at info@shop21degreesnorth.com for repairs
  • Return postage is the responsibility of the purchaser
  • We may not be able to repair items exactly as original
  • Please allow up to 3 weeks for repair

Materials:

  • 21ºN uses mostly 14k gold filled wires, earwires & 14k gold filled or vermeil components. 14k gold filled is an affordable alternative to pure gold and contains a minimum of 1/20th gold by weight- usually over sterling silver. It generally does not contain nickel and is considered a good alternative for people with metal sensitivity.  If cared for properly, 14k gf jewelry will last a lifetime.
  • All shells, pearls and gems are natural, not man-made.  Therefore, they may vary in size, shape and color.

Custom Orders:

We love doing custom orders and most items on this website can be customized.

  • For instance, We primarily use 14k gold filled, but you can customize an item to use sterling silver
  • We can do Kids versions of certain items like bangles or necklaces
  • We can do special requests for weddings etc
  • Items shown on the website are my designs and not for reproduction

Sizing:

  • All applicable sizing is listed in item descriptions
  • Bangle Sizing:  measure the circumference of your wrist as shown in the image
S   - 7” or 18cm
M  - 7 ½-8” or 19-20 cm 
L   - 8 ½” or 21.5 cm 
XL - 9” or 22.5 cm
Custom Sizing is also available